Refund Policy
Refund Policy
Refund Policy
Returns & Refunds
We hope you love every piece you order from Salt & Fig. If for any reason you are not completely satisfied with your purchase, you have the right to return your order in accordance with European consumer protection law.
Return Period
You may return eligible items within 14 days of receiving your order.
To start a return, please contact us at saltandfig@outlook.com before sending your item back.
Return Conditions
Returned items must:
- be unused and in their original condition
- include all original packaging, labels and accessories
- be returned in a saleable condition
Unfortunately, we cannot accept returns of items that have been used, damaged after delivery or returned without prior contact.
Return Shipping Costs
Unless the item is faulty, damaged or sent in error, the customer is responsible for the cost of return shipping.
We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.
Damaged or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery.
Please include your order number and clear photographs of the item so we can resolve the issue as quickly as possible.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your payment provider may require additional time to process the refund.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return where permitted by law. Any such exclusions will be clearly stated on the product page.
Contact
If you have any questions regarding returns or refunds, please contact us at:
We aim to respond within 1–2 business days.